At Adult Website Hosting we care about our relationships and reputation. Our guarantee is one of the many ways we show you just how much you can trust us for all your web hosting needs.
There are no refunds on domain registration due to ICANN's policy of charging a $10 non-refundable fee per domain.
All Adult Web Hosting, Reseller, VPS, and Vdedicated plans include a full no questions asked 45-day money back guarantee. If you are not satisfied with your service for any reason and cancel your account within 45 days of the activation, you will receive a full refund (minus any custom set-up fees). Our refund policy does not apply to any additional items or services. Also not included in the 45-day money back guarantee are domain registrations, web design, full dedicated servers and SEO. No refunds are available after 45 days unless both parties are in agreement. All requests for cancellation must be received via the contact form or a support ticket and include the domain name and the last four digits of the credit card used for the payment. You will receive a confirmation email upon the cancellation of your account.
Cancellations over the telephone and informal email are not accepted.
Refunds are only done for credit card and PayPal purchases. Money orders, checks, Western Union, cash, and any other form of payment done with anything other than a credit card or PayPal is non-refundable.
We do ask that you try for at least a couple days, it might seem complicated at first but that is usually just because you are not sure what tools to use. Let us help you with that by putting a ticket in!
Please allow 2-11 business days for your financial institution to process the refund